This section contains answers to the most frequently asked questions about Time Asia Online Store.  It will resolve most of the queries you have.  If you have other questions, please contact Time Asia Customer Service Team.

Is this the official online store run by Time Asia?

Yes. This online store offers special bundle of our magazine subscription with other products, run by agency appointed by Time Asia (Hong Kong) Limited. This online store is supported by Shopify, a leading international ecommerce platform.

Which company will I buy the Apple iPad from?

New Vision, as the authorized reseller of Apple, has 7 shops in Hong Kong, Kowloon and New Territories. Here please find the list of their shops with address, telephone number, email and business hours.   You can pick the shop you want to complete the order and collect the iPad device from.  We suggest you to contact them by phone or email to ensure there is stock before paying a visit.

How to place order?

The process is very simple. Simply select the offer you want to place order by adding it to cart. HK$200 per bundle offer will be charged as deposit during Checkout. Upon successful checkout, an email will be sent to the email address provided with details and instructions.  Please bring the email in electronic or print format, to complete the order in person at New Vision shop.

What to do if I have not received email acknowledge after checkout?

Please email us if you have not received order acknowledgement 24 hours after checkout. In the email, please use “TIME magazine subscription + iPad bundle offer” as subject. Meanwhile, please specify the date you placed this order and the email address used for the checkout.

Choosing your iPad/iPad Mini colour

You can choose the colour of your iPad/iPad Mini when you pay the balance amount at New Vision's shop. You can contact New Vision before your visit to make sure that the color you want is available (New Vision contact info).

Payment and pricing

Prices listed in the store are subject to change, based on the update of iPad models and Suggested Retail Price requested by Apple and Time magazine.

Payment charged during Checkout is solely a deposit to reserve the bundle special discount. You are required to complete your order in person at New Vision, by paying the remaining due amount of the order.

Can I request refund after I completed the order?

You will pay the due amount at New Vision shop, in order to collect your iPad device and activate your magazine subscription. This is a special bundle offer that no refund is allowed.

Can I return or exchange my ordered iPad device to another colour or model after order completion?

No return, no exchange is allowed as customer has paid, checked and collected the iPad/ iPad mini device in New Vision store in person. iPad device is under Apple warranty, any product defects and technical support after sales, please contact Apple Hong Kong directly.

Any warranty for the iPad from this bundle offer?

Yes, you are requested to check the iPad device opened in front of you at New Vision. The iPad you got will come with one year warranty from Apple. Any problems and support required later, you can contact Apple directly.

When will my TIME magazine subscription start?

Once your order is completed at New Vision, you can activate your subscription there with the assistance of their staff.  It will not take long to do so. Simply fill out the online form with the subscriber name, email, address. New Vision will enter the activation code and submit your magazine subscription order right away.

When will receive the first issue of TIME magazine in print?

For All Access subscribers, the first issue will be mailed out to the address provided within 3 to 4 weeks.

When will my Digital Account ready?

Both All Access and Digital only subscribers will receive an email prompting them to set up their Digital Account with password.  Once your subscription has been submitted, this email will be sent out within 48 hours. You can access the magazine within your subscription period immediately in app edition or online at TIME.COM, after password has been set up.